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Disclaimer: Due to the current uncertainty regarding coronavirus, many events are being cancelled. Please contact the event organiser directly via the contact details on the listing if you are unsure.

2020/21 Contact Centre Best Practice Report - Key Findings Presentation

This presentation will highlight the key findings from surveying over 160 Australian contact centres & discuss industry best practice.

This presentation will highlight the key findings from surveying over 160 Australian contact centres & discuss industry best practice.



About this Event




Join us as experts from across the industry discuss the results of The 2020/21 Contact Centre Best Practice Report, including how the industry is responding to COVID.

This years report takes a deep dive into topics that Contact Centre Leaders have told us are of importance over the next 12 months. These topics include:

  • The role of Team Leader and how it differs between contact centres
  • Modern ways of working
  • Mental health in contact centres
  • Absenteeism and attrition
  • Employee engagement
  • Technology for better performance
  • Offshoring
  • Customer Experience
  • Agent bonus and commission structures
  • Responses to COVID

Please note: A link to the webinar will be sent via email 24 hours before the presentation.

All webinar attendees will receive a hard copy of the 100 page report.

The presentation will also be given on October 29. To register for that session visit https://www.smaart.com.au/best-practice-report or get in contact with james@smaart.com.au with any questions.






Category Business